COPE recommends that journals have an ombudsman (independent of the editor) to hear complaints about journal policies or processes. We therefore felt it was appropriate to have an ombudsman for COPE to hear complaints against the organization and to resolve disputes between members (eg if one member brings a complaint against another). Fortunately, such cases have been rare but, since 2008, the Ombudsman’s reports have been made available.
Ombudsman’s report on a complaint brought against COPE for its management of a complaint against an editor regarding an article submitted to a member journal
Lessons from a case of overlapping publications